Calling card fraud


What is calling card fraud?

The theft happens in a number of ways. For example, fraudsters might call you and pose as a Bell representative, and then ask for your calling card number for verification purposes.

Another common scenario is that someone watches or listens as you punch in or read your calling card number at a payphone.

How to protect yourself

  • Beware of anyone who calls you requesting calling card verification. Give out your card number only when placing a call through an operator. Remember, Bell will never contact you to ask for this information. To make sure you’re dealing with Bell, contact us.
  • Be cautious about the information you provide over the phone. Make sure no one is watching when you key in your calling card PIN or any other PIN.
  • Check your monthly phone bill carefully for any unusual charges.
  • Never tell anyone your calling card PIN.

How to report it

  • If your calling card number has been lost or stolen, you should report it immediately to Bell customer service: contact us.


Internet dialler fraud


What is Internet dialler fraud?

If you use dial-up to access the Internet or can send faxes from your machine (even if you have high speed), you have a dial-up modem.

Many Internet diallers are legitimate software applications where the user initiates the connection. However, an auto-dialler virus uses your dial-up modem and your phone line to make long-distance calls without your permission. You can inadvertently acquire an auto-dialler through viruses, spyware or hackers.

How to protect yourself:

  • Download and install Bell Internet Security services, which include Anti-Virus and Firewall.
  • Whether you use dial-up Internet access regularly, or only occasionally use the dial-up access that comes with Bell Internet’s other packages, be aware of your computer’s Internet use.
  • Program your modem to make a dialing noise so you can hear it when it makes a new connection.
  • Regardless of your Internet connection, you should unplug the phone line from your computer when you are not faxing or on the Internet.
  • Don’t use any programs that enable your modem to automatically re-dial to the Internet.
  • Ask Bell to restrict your Internet phone line to local calls.
  • Read online terms and conditions carefully and be skeptical about claims like "free" and "no credit card needed" in exchange for any online product or service.
  • Increase the security settings for your operating system.

What is Bell doing about auto-diallers?

We block calls to several countries that have significant auto-dialler traffic. If you want to call to these countries, you now need to do it with an operator’s assistance (at no extra charge.) Unfortunately, some companies have simply moved operations to regions where call-blocking is harder to put in place.

How to report it

  • If you are the victim of a dialler “infection.” or find surprise charges on your phone bill, you should report it immediately to Bell customer service.


Collect call scams

What is collect call scams?

In a collect call scam, you’ll receive a call from a telephone operator asking you to accept an urgent collect call. While most people won’t accept a collect call if they don’t recognize the caller, some do because they worry it might be a friend or relative in trouble. Once you agree to accept the call, you’ll be billed for the charges.

Another type of collect call scam is the third-number billing scam, in this case you’ll receive a call from a telephone operator asking you to accept the charges for a call being placed by someone else. Once you agree, you’ll be billed for the charges.

Often, the operator will repeat a persuasive argument from the other person – for example, that it’s someone you know who’s in trouble, but will not give you the person’s name.

How to protect yourself

  • Check your monthly phone bill carefully for any unusual charges.
  • If you receive a collect call or a request to accept charges for a call being placed by someone else, make sure you know who the caller is; otherwise, don't accept it.
  • Don't let strangers use your phone; if you do, dial their call yourself.

How to report it

  • If you notice any suspicious activity on your line, you should report it immediately to Bell customer service.