Line 1 = SIM

Line 2 = eSIM 

Effect

Phone Calls 
User is on a voice call, using Line 1/SIM, while another call comes in on same Line

✔

✘

  • Call Waiting will work for Line 1/SIM because both incoming and outgoing are using the same line
User is on a voice call, using Line 1/SIM, while someone calls them on Line 2/eSIM

✔

✘

  • Incoming call on Line 2/eSIM will route directly to voice mail
  • Call Waiting does not function between lines, only on same line
Data 
While on a voice call using Line 1/SIM, User accesses their mobile browser to search for something

✔

✘

  • Data from Line 1/SIM can be used while on a voice call using the same Line 1/SIM
While on a voice call using Line 1/SIM, User wants to access their data from Line 2/eSIM for mobile browser use

✔

✘

  • Cannot toggle to use data from Line 2/eSIM while on a voice call on Line 1/SIM
While on a voice call using Line 2/eSIM, User accesses their mobile browser to search for something

✘

✔

  • Data from Line 2/eSIM can be used while on a voice call using the same Line 2/eSIM
While on a voice call using Line 2/eSIM, User wants to access their data from Line 1/SIM for mobile browser use

✘

✔

  • Cannot toggle to use data from Line 1/SIM while on a voice call on Line 2/eSIM
Messaging 
While in a text message conversation exchange, the User wants to change which line the text messages are being sent from

✘

✘

  • Cannot toggle between Lines/SIMs while already in a text message conversation exchange
  • User must 1st delete the conversation history and then begin a new text message using their desired line
User sends a text message to 1 person using Line 1/SIM, and then starts a new text message conversation with someone else using Line 2/eSIM

✔

✔

  • Can choose which line to use for any text message, at the start of the text conversation
911 
User calls 911 from Line 1/SIM

✔

✘

  • Will access 911
  • If required, 911 operator will call back Line 1/SIM
User calls 911 from Line 2/eSIM

✘

✔

  • Will access 911
  • If required, 911 operator will call back Line 2/eSIM
User calls 911 from Line 1/SIM, then hangs up and makes a phone call using Line 2/eSIM. 911 Operator calls the User on Line 1/SIM while user is still on a call using Line 2/eSIM.

✔

✘

  • Will access 911
  • If required, 911 operator will call back Line 1/SIM however will be directed to voicemail since user is on a voice call on Line 2/eSIM
User calls 911 from Line 2/eSIM, then hangs up and makes a phone call on Line 1/SIM. 911 Operator calls the User on Line 2/eSIM while user is still on a call using Line 1/SIM.

✘

✔

  • Will access 911
  • If required,911 operator calls User on Line 2/eSIM, however will be directed to voicemail since user is on a voice call on Line 1/SIM

 

Use Cases 

Use Case

Example

Customers who have a business line and a personal line, using 2 separate devices
Instead of switching between 2 devices, they can benefit from having both their work and personal numbers on one device.
Customers who are in Canada for travel, school or work.
Customers can maintain their local numbers but also activate with Bell so that they can take advantage of better plans while abroad.
Customers who have a personal line and want a second line.
For discretionary use, such as dating, selling products, including in marketing offers, etc.

 

Direct Channel Specific

  • CDS, eChat, Nordia, F2F

Use Case

Positioning

A customer wants to purchase the new iPhone XR, Xs or Xs Max and add 2 lines, a primary line/physical SIM and a second line/eSIM through their Bell Account Rep.
  1. The Bell Account Rep can sell and activate the iPhone XR, Xs or Xs Max with a primary line/physical SIM. 
    • Then, the customer can go into store and activate their second line/eSIM.
    • Once the customer receives the actual device in the mail, they can call their Bell Account Rep and activate the second line/eSIM.
For Business accounts:
  1. The Bell Account Rep can use the in-store pick-up tool and direct the customer to pick-up the device at a Bell store.
A customer wants to activate a primary line/physical SIM on their new iPhone XR, Xs or Xs Max through their Bell Account Rep.
The Bell Account Rep will be able to activate this customer as normal.
A customer already bought and activated their iPhone XR, Xs and Xs Max. Now they want to activate their second line/eSIM through their Bell Account Rep.
The Bell Account Rep will be able to activate this customer as normal.
A customer wants to activate a personal line as their second line/eSIM on their new company provided iPhone.
A customer can go into any Bell store and activate their second line/eSIM with a Consumer BYOD smartphone plan.
A customer wants to activate a second work number/eSIM on their new company provided iPhone.
A customer can go into any Bell store and activate their second line/eSIM with a Corporate BYOD smartphone plan.