How to access the tool
The Corporate Administrative Tool is found in the Corporate Self Serve.
Web-based self administration:
- Allows a corporation to easily manage contacts and groups.
- Allows for easy configuration of PTT group lists.
- Contacts & groups updates are pushed directly to handset.
Questions & answers
Q1: Why doesn’t the Corporate Administrator see any subscribers on the left hand side of the CAT Tool?A1: This may be because the corporate is not provisioned with any subscribers as of yet. The subscribers need to be provisioned with PTT first in order to show up in the CAT tool.
Q2: What can the Corporate Administrator do under Master List Management?A2: The Corporate Administrator can add/delete contacts and sub-lists to each subscriber within the company.
Q3: What can the Corporate Administrator do under the Manage Sub-List tab?A3: The Corporate Administrator can create/edit/delete sub-lists. A sub-list is a logical grouping of contacts where each contact in the sub-list receives all other contacts in the same sub-list (i.e. Maintenance group). It allows for quick distribution of internal contacts to end users.
Q4: What can the Corporate Administrator do under the Manage Groups tab?A4: The Corporate Administrator has the ability to create/edit/delete groups within the organization.
Q5: What is a sub-list?A5: A sub-list is a logical grouping of contacts where each contact in the sub-list receives all the other contacts in the sub-list (i.e. Maintenance group). Click on Manage Sub-lists on the left hand side of the screen to create/edit a sub-list.
Q6: How does the Corporate Administrator add contacts to an end user’s device?A6: There are three main ways to add contacts to an end user’s device:
- From the master list management view, the Corporate Administrator can click on the end user from the master list view and add individual contacts via manage contacts tab, add sub-lists (a grouping of contacts) via manage sub-list tab.
- From the Manage Sub-list view the Corporate Administrator can add the subscriber to a new sub-list or to an existing one. This will push all of the sub-list contacts to the end user.
- From the Manage Groups view, the Corporate Administrator can add the end user to a new group or to an existing group. This will push the group to the end user’s device.
Q7: Why is the re-sync button is disabled in the CAT Tool?A7: The re-sync button appears disabled until the Corporate Administrator has saved changes made to the end user’s profile. Saving the changes, enables the re-sync button.
Q8: Why is the save button disabled in the CAT Tool?A8: The save button is disabled in the work area of all the pages until there are changes made to the end user’s profile.
Q9: When the Corporate Administrator assigns contacts to an end user, does that mean that the contact that was added also gets this end user as a contact? i.e. is it two way?A9: No . It is not two way.
Q10: The Corporate Administrator has assigned an external contact to an end user’s device; does that mean that the external contact also gets this end user as a contact?A10: No, the external contact will not get this end user as contact.
Q11: The Corporate Administrator has added a sub-list, does that mean that it is distributed to all end users?A11: Yes, sub-lists are distributed to its members on creation or modification of the sub-lists.
Q12: When the Corporate Administrator creates a sub-list with 5 contacts, will all 5 contacts get the sub-list name?A12: No, the sub-list name will not shown up in the device, only the contacts are shown on the handset that are contained within the sub-list.
Q13: If the Corporate Administrator assigns a contact to an end user and a sub-list; where the sub-list contains the same contact, will the handset see the contact twice?A13: No, contact appears only once.
Q14: On Master-List management, the Corporate Administrator can only view groups. Why is the Corporate Administrator not allowed to assign a group to an end user?A14: A group is automatically added to the end user when they are added as a member of the group. To assign groups, go to Manage Groups and select the group to which the end user needs to be member. Once the changes are save to the group, the view groups on Master-List management shows the assigned groups.
Q15: The Corporate Administrator does not see any sub-lists, why?A15: The organization currently does not have any sub-lists set up. To add a new sub-list use the “Add New Sub-List” under Manage sub-list management.
Q16: The Corporate Administrator would like to assign a sub-list to an end user without adding him/her to the sub-list. Where can that be done?A16: To do so; go to the Master-List Management, select the end user to which the sub-list needs to be added. In the “Manage Contacts via Sub-List” tab click on the assign sub-list button. From here the Corporate Administrator can select the sub-list which they want to assign to the end user.
Q17: If the Corporate Administrator changes a sub-list, will that change the contact and group to whom the sub-list has been distributed to?A17: Yes, the changes will reflect in the contact and groups whom the sub-list is distributed.
Q18: The Corporate Administrator does not see any groups, why?A18: The organization doesn’t have groups at the moment. To add a new group, use the “Add New Group” under Manage Group management.
Q19: The Corporate Administrator has added a group; does that mean that it is distributed to its members?A19: Yes, when a group is saved, it will be distributed to its members.
Q20: The Corporate Administrator has updated a group and added a member (end user), does anything need to be changed on the Master-List management to ensure the end user receives the group?
A20: No, the group will be distributed to the end user automatically. After updating the group the changes can be seen on end user’s “view groups” tab under Master-List management.