Stolen or lost handsets/equipment


Lost handset or equipment

  • If your phone or SIM card is lost, you should report it immediately to Bell customer service.
  • You can also review our tips on replacing a lost mobile phone and/or SIM card.

Stolen handset or equipment

If your phone or SIM card has been stolen, you should immediately:

  1. Report the theft to local police
  2. Report the theft to Bell customer service.
  3. You can also review our tips on replacing a lost mobile phone and/or SIM card.

Preventing handset theft

The following tips will help you reduce the risk of handset theft and make information on your device more secure:

  • Use the lock code or password feature on your device at all times
  • Keep your phone secured and out of sight when not in use
  • You can use apps for tracking and erasing your phone if lost or stolen
  • Keep a record about your mobile phone in a safe place (phone number, make and model, color and appearance details, IMEI and PIN number)