Identity theft


What is identity theft?

Identity theft occurs when someone steals your personal information. To obtain your information, a criminal might pose as a legitimate business and contact you by phone, mail, or email message (also known as “phishing”).

A criminal might even search your trash for mail containing personal information and credit card receipts. In many cases, a pre-approved credit card application gives the criminal enough information to set up a credit card in your name.

How to protect yourself

  • Don’t give out your personal information. Legitimate companies will never call or email you to request information such as passwords, bank account information or credit card numbers unless they’re responding directly to an inquiry you know you have made.
  • To make sure you’re dealing with Bell, you can always contact us directly. Be cautious about posting personal information on public websites, such as social networking sites. Fraudsters might use those details to convince you that they represent Bell or other companies.
  • Use a shredder to destroy documents that contain personal information.
  • Keep your passwords, bank account information and social insurance number confidential at all times.

How to report it

If you have been a victim of identity theft, you can visit the Canadian Identity Theft Support Center  or call them at 1 866 436-5461.


Subscription fraud


What is subscription fraud?

Making a dishonest application using false information, or genuine but stolen information (identify theft) together with forged or stolen documentation to obtain a post-paid subscription(s) to an operator's services with no intention to pay for the service at the time of application. These documents may include; passports, driver's licenses, utility bills, bank details, work permits, etc., or whatever the network operator has specified as necessary to obtain service.

How to protect yourself

  • Keeping an eye on your credit report is your first step to protecting yourself.
  • Don’t give out your personal information. Legitimate companies will never call or email you to request information such as passwords, bank account information or credit card numbers unless they’re responding directly to an inquiry you know you have made.
  • To make sure you’re dealing with Bell, you can always contact us directly. Be cautious about posting personal information on public websites, such as social networking sites. Fraudsters might use those details to convince you that they represent Bell or other companies.
  • Use a shredder to destroy documents that contain personal information.
  • Keep your passwords, bank account information and social insurance number confidential at all times.
  • Check your bank and credit card statements frequently for suspicious charges.

How to report it

If you are victims of subscription fraud at Bell you should report it immediately to Bell customer service: contact us.